About the unitQ Score

Users share valuable feedback with you every day on social media, help desk tickets, review sites, surveys, and more. unitQ centralizes feedback from all sources and automatically groups it into thousands of granular categories to help organizations discover what matters most to users —all in real time.

The unitQ Score represents the gap between what customers expect and their actual experience with your product or service and is expressed as a percentage of users reporting a frictionless experience. Our advanced AI analyzes all user feedback data and pinpoints quality issues impacting the user experience.