Fall 2023 Benchmark Report
What users like, dislike and want
In today’s hyper-connected world, customer feedback is real-time, unsolicited, and given in magnitudes of billions of pieces of feedback every day.
unitQ has analyzed 21,652,720 pieces of publicly available Google Play Store and Apple App Store user reviews for 4,465 top Android and iOS mobile applications in Fall 2023. Real time insights from user feedback were translated, categorized and summarized using unitQs proprietary AI and ML algorithms to surface:
- Top Quality Issues
- Top feature requests
- Trending 4-star reviews on the brink of a 5-star review
- Top 50 apps driving quality excellence