---
title: The AI agent POC playbook | unitQ Support QA
description: "A free guide for support leaders: run an AI agent POC you can trust, with independent grading, a rubric you own, and clear decision rules."
image: https://get.unitq.com/hubfs/cover-v8.png
---

![unitQ\_Logo](https://get.unitq.com/hs-fs/hubfs/unitQ_Logo.png?width=100&height=33&name=unitQ_Logo.png "unitQ_Logo")

# The AI agent POC playbook

### Run a bake-off you can trust.

![The AI Agent POC Playbook](https://get.unitq.com/hs-fs/hubfs/lp-hero-mockup.png?width=450&height=338&name=lp-hero-mockup.png "The AI Agent POC Playbook")

Evaluate AI support agents with independent grading, a rubric you own, and a clear view of what it takes to improve bot performance after the demo.

- Why AI agent POCs often mislead, and the six failure modes to watch for
- How to define "resolved" yourself before the vendor dashboard does
- How to build one rubric you own and design a fair test
- How to compare every AI finalist against your in-house and BPO baseline
- Decision rules, three templates and a 20-step POC checklist

## Get the playbook

Trusted by teams at

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